MLL completes successful VoIP installation at The Scottish Fire and Rescue Service’s new Cambuslang Asset Resource Centre.
MLL Telecom is delighted to be playing a key role in the operational effectiveness of the Scottish Fire and Rescue Service’s (SFRS) newly opened Cambuslang Asset Resource Centre (ARC), located at its Glasgow national headquarters and training centre complex adjacent to Clydesmill Community Fire Station.
Designed to support the work of Scotland’s firefighters, the new £12 million multi-purpose ARC facility is equipped with the latest internet-based voice (VoIP) communications system, delivered by MLL as part of its ongoing contract to provide SFRS with fully managed wide area network (WAN) services.
MLL’s solution will ensure SFRS staff from various support departments who have moved into the new building, and its team of mechanics responsible for maintaining fire appliances, can count on high quality, reliable and secure voice communications around the clock.
The geographically diverse, fully resilient voice service was delivered by MLL from order to in-life within 48 hours and without any failures, allowing SFRS to meet the required go-live date. The solution was fully tested beforehand which also offered SFRS the opportunity to add new features that had not been considered during design.
Cambuslang ARC is the first of a number of VoIP installations that MLL is planning across various SFRS sites. In addition, MLL is currently trialling satellite-based communications at SFRS’s site in Dumfries.
Roy Harby, MLL’s Public Sector Enterprise Business Product Solutions Architect, said: “We are very pleased to have been able to meet SFRS’s challenging requirement to deliver resilient new telephony services within only 48 hours and which are aligned with its digital transformation cloud first strategy. Together with the tools, facilities and expertise available on site for maintaining the fleet of fire appliances and other specialist equipment, our internet-based voice communications solution will be equally key to helping SFRS keep local communities safe.”
Iain Morris, SFRS Head of Asset Management added: “Cambuslang ARC is a major new development to enhance the working conditions for our staff working across different areas of the Service. The building includes a state of art workshop for our mechanics who work tirelessly to keep fire appliances maintained to protect communities across Scotland. The design and materials used in this project has created one of our most energy efficient buildings, representing a tangible commitment to delivering value for money.”
Last year MLL successfully completed a nationwide Wide Area Network (WAN) transformation at SFRS, the world’s fourth largest fire and rescue service. The new SD-WAN connects over 370 fire and rescue sites located throughout Scotland, including highland and island areas, while ensuring reduced network latency for an enhanced user experience, especially at remote sites.