Voice and Collaboration

SBCaaS

MLL’s SBCaaS allows organisations using MLL connectivity services to route voice into the network cost effectively, using for example, Microsoft Teams Direct Routing.

Rather than using Teams call plans, organisations can use the SBCaaS to use SIP channels and call plans through MLL which seamlessly integrates with Teams.

The platform is fully resilient and easy to set up as a cloud service.

Unified Communications and Contact Centre

MLL works with a number of partners to provide UC/CC services to our customers. We have options for simple solutions with only a handful of agents, through to complex contact centres with omni-channel service and AI integration.