Website Terms & Conditions and Privacy Policy

Website: www.mlltelecom.com
Owner: MLL Telecom Ltd, Marlow International, Parkway, Marlow, SL7 1YL.

Introduction

1. Information about Us

MLL Telecom Ltd is registered in England under company number 02657917 and VAT number is 203558428. Our registered address is Marlow International, Parkway, Marlow, SL7 1YL.

We are regulated by OFCOM and the ICO, our registration is ZA325115.

2. Definitions

Our Site: means the mlltelecom.com website operated by MLL Telecom Limited.

Personal Data: means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 2018.

Usage Data: is data collected automatically either generated using Our Site or from Service infrastructure itself (for example, the duration of a page visit).

Cookie: A small file placed on your computer or device when you visit Our Site.

Cookie Law: The relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

Terms and Conditions

1. Acceptance of Terms

By accessing this website www.mlltelecom.com (“Our Site”), you agree to be bound by these Website Terms & Conditions and Privacy Policy (“Terms and Conditions”). If you do not agree, please do not use the site.

2. Use of the Website

Our Site is provided for general information and to facilitate enquiries and complaints. You agree not to use the site:

  • For any unlawful purpose.
  • To submit false or misleading information.
  • To attempt to gain unauthorised access to any part of the site or its systems.
3. Enquiries

When submitting an enquiry:

  • You confirm that the information provided is accurate and lawful.
  • You agree that MLL Telecom may process your personal data in accordance with the Privacy Policy information.
  • You acknowledge that MLL Telecom will respond within the legally required timeframe.
4. Links To Other Web Sites

Our Site may contain links to third-party websites. MLL Telecom is not responsible for the content or privacy practices of these sites. We strongly advise you to read the terms of service and privacy policies of any third-party web sites or services that you visit.

5. Intellectual Property

All content on Our Site, including text, graphics, logos, and software, is the property of MLL Telecom or its licensors and is protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written consent.

6. Limitation of Liability

MLL Telecom shall not be liable for any loss or damage arising from your use of Our Site, including but not limited to:

  • Technical issues
  • Inaccuracies in content
  • Unauthorized access to submitted data
7. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

MLL Telecom reserves the right to update these Terms and Conditions at any time. Changes will be posted on Our Site with an updated effective date.

Privacy Policy

1. Introduction 

This Privacy Policy explains how we collect, use, and safeguard information you provide when you use our website. 

Our Site is built and hosted using WordPress, it uses analytics services provided by Google Analytics and contains links to third-party sites for support documentation. It uses Cookies to enable us to understand how you use it and to help us improve and provide you with a better experience

By using our website or submitting your information, you agree to this Privacy Policy.

2. How We Use Your Information

As the owner of Our Site, we are the Data Controller as we determine why and how personal data is collected and used. Our Site is hosted and managed by a third-party provider, Vu Online Ltd who act as a Data Processor on our behalf.

We use your information for the following purposes:

  • To respond to your enquiry or request.
  • To improve our website, content, and user experience.
  • To monitor website usage and performance.
  • To provide you with news, special offers and general information about other services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

We will not sell or share your personal data with third parties for marketing purposes.

3. Information We Collect

We may collect and process the following personal information:

  • Name – when provided via our enquiry form.
  • Email address – when provided via our enquiry form.
  • Analytical tools – pseudonymous usage data, such as device identifiers and approximate location (based on processed IP information), for the purpose of understanding website performance and user interaction. IP addresses are processed solely for general location derivation and are not stored.
4. How We Collect Your Information

We collect data in two main ways:

  • Directly from you – when you complete and submit our enquiry/contact form.
  • Automatically – through cookies and analytics tools, MLL uses Google Analytics 4 (GA4) when you browse our website. GA4 has not been configured to collect names, email addresses, contact information, precise geolocation or any other data that could directly identify an individual.
5. Use of Cookies on Our Site

When using our site, you may receive certain first-party Cookies on your computer or device. All Cookies used by and on Our Site are used in accordance with current Cookie legislation and we have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.

We use CookieYes to manage cookie consent on our website in compliance with UK data protection law and the Privacy and Electronic Communications Regulations (PECR).

When you first visit our website, you will see a cookie consent banner that explains what cookies we use and allows you to accept or decline non-essential cookies. You can choose to:

  • Accept All – Consent to all cookie categories
  • Reject All – Decline non-essential cookies (strictly necessary cookies will still be used)
  • Manage Preferences – Select which categories of cookies you wish to allow

The cookie categories we use are:

  • Necessary cookies – Essential for the website to function properly. These cannot be disabled.
  • Functional cookies – Enable enhanced functionality and personalisation
  • Analytics cookies – Help us understand how visitors use our site (e.g. Google Analytics).
  • Performance cookies – Allow us to measure and improve website performance

Your cookie preferences are stored for 12 months. You can change your consent choices at any time by clicking the “Cookie Settings” link in our website footer, or by clearing your browser cookies.

We will only set non-essential cookies after you have given your explicit consent. If you decline cookies, we will remember your choice and not ask again for 12 months.

We use GA4, a web analytics service provided by Google LLC (“Google”). GA4 uses cookies and similar technologies to collect and analyse information about your use of our website.

6. Legal Basis for Processing

If you are located in the UK or EU, we rely on the following legal bases under the GDPR:

  • Consent – when you voluntarily provide your name and email address via our enquiry form.
  • Legitimate interests – for website analytics and performance monitoring (using GA4).
7. Data Retention

We will retain your personal information only for as long as necessary to:

  • Respond to your enquiry, and
  • Comply with legal or regulatory obligations.

Analytics data collected through GA4 is retained according to Google’s default data retention settings, unless you opt out.

Our website is built on WordPress, which may store metadata indefinitely. Session cookies expire when you close your browser, while persistent cookies may last for varying periods up to 1 year unless they are cleared. Google Analytics data is retained for 14 months before automatic deletion.

When personal data is no longer required, we will securely delete it, unless required by law to retain it longer.

8. Transfer of Data

Your personal information, will not be transferred to, and maintained on, computers located outside of the U.K.

Google Analytics processes data on international servers including in the US.

9. Disclosure of Data

We will only disclose personal information that we collect, or you provide under the following circumstances:

  • Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
  • Business Transaction: If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
10. Data Security 

We use appropriate technical and organisational measures to protect your data as we are ISO 27001 accredited by a UKCAS approved certification body. MLL has a suite of security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and we have several layers of security measures. These are under frequent review to allow us to respond appropriately to relevant security threats.

11. Your Data Protection Rights

You are entitled to know whether we hold Personal Data about you and, if we do, to have access to that Personal Data and request that it be corrected if it is inaccurate. You can also choose to manage the marketing communications you receive by using opt-out mechanisms in emails we send to you. In such cases, we will retain the minimum Personal Data necessary to record that you opted out, in order to avoid contacting you again.

If you are a Data Subject under applicable data protection law, you will have the following rights in relation to Personal Data that we hold about you:

  • Right to Access – to request confirmation of whether we process Personal Data relating to you, and if so, to request a copy of that Personal Data;
  • Right to Rectification – to request that we rectify or update any Personal Data that is inaccurate, incomplete or outdated;
  • Right to Erasure – to request that we erase your Personal Data in certain circumstances, such as where we collected Personal Data on the basis of your consent and you withdraw your consent;
  • Right to Restriction of Processing – to request that we restrict the use of your Personal Data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your Personal Data;
  • Right to Withdraw Consent – where you have given us consent to process your Personal Data, to withdraw your consent; and
  • Right to Data Portability – to request that we provide a copy of your Personal Data to you in a structured, commonly used and machine readable format in certain circumstances.

If you have any cause for complaint about our use of your Personal Data,  you have the right to lodge a complaint with the ICO. We would welcome the opportunity to resolve your concerns ourselves.

12. How to Contact Us

To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details:

  • Data Protection Officer: Phil Cripps.
  • Email address: [email protected].
  • Telephone number: 01628 495400.
  • Postal address: MLL Telecom, Marlow International, Parkway, Marlow, SL7 1YL.
13. Data Protection and Privacy Legislation

All data submitted via this website is processed in accordance with:

  • The UK General Data Protection Regulation (UK GDPR).
  • The Data Protection Act 2018.
  • The Data (Use and Access) Act 2025.
14. Changes to this Privacy Policy

MLL Telecom reserves the right to update this Policy at any time. Changes will be posted on this page with an updated effective date. Any such, changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

This Policy was last updated on 2 December 2025.