Managed IP equipment
To complement our networking solutions, MLL Telecom can design, provide and operate managed IP equipment. This includes routers, MPLS switches and ethernet switches. Typically, this equipment is provided as part of a network solution and then managed as an integral part of the network architecture.
MLL Telecom takes full responsibility for the design of the logical as well as the physical IP network architecture, including routing protocols, network resilience and quality of service schemes that will be customised to assure our end-users' applications.
Beyond this, we also analyse and report back on the performance of the network at the IP level and provide pro-active recommendations about how to improve the application performance over the lifetime of the network.
24/7 monitoring by our dedicated Network Operations Centre engineers
Any equipment we provide is supported by round-the-clock management using our remote alarm monitoring technology. In fact, our Network Operations Centre (staffed only by qualified network engineers) detects faults before they are reported by the customer on more than 90% of occasions.
We realise that customers want to speak directly to the engineers who will be detecting and fixing any faults, which is why we don't employ call-centre staff. Everyone in our Network Operations Centre is an engineer. Partners and end-users get access to a secure web-based interface, letting them see into our Network Operations Centre at any time.
In-house network planning and design
Because of the mix of expertise at our head office, we are able to plan and design networks in order to deliver the optimum in lifetime costs. We're also able to adjust payment terms to reflect the customer's budget profile.
Each one of our IP networks is provided with dedicated SLAs along with regular reports. In addition to this, we will always make recommendations when we can see how service levels could be improved.
MLL Telecom supports equipment from Juniper Networks and Cisco Systems along with others where required.
