Managed Wide Area Networks (WANs)

MLL Telecom offers a range of networking solutions, including managed WANs Our full service offering (from design and installation to operation and maintenance) means we can design for the scale and the security needs of: local authorities, the education sector, emergency services and healthcare. We can build and operate your WAN to enable network sharing.

Optimum lifetime costs from an Ofcom-licensed operator

MLL Telecom is a fully licensed operator with code system powers which means we can unbundle exchanges for xDSL and fibre access services as well as use our own wireless spectrum. This is just one way in which we can lower network costs. In fact, our networks are always designed to deliver the lowest costs across their lifetime, not just at initial build. And when it comes to payment terms, we're happy to adjust the balance of upfront and ongoing charges to reflect the customer's budget profile.

Media-independent network planning and design service in-house

Our in-house planning and design capabilities enable us to customise each network. Whether this means the provision of flexible bandwidth or setting up specific traffic prioritisation schemes, we design our customers' networks using the best blend of technologies, including:

• Local loop unbundling (LLU)
• ADSL
• SDSL
• Leased lines
• Optical fibre services
• Point-to-point microwave radio
• Point-to-multipoint radio
• IP routing
• Ethernet switching technologies
• MPLS switching technologies

These networks - usually based on a dedicated 1Gb/s or 10Gb/s fibre backbone and IP/MPLS switching - are exclusive to each customer. This has the double effect of guaranteeing bandwidth availability and security at all times. Along with privacy, our networks also provide traffic segmentation and management.

24/7 monitoring by our dedicated Network Operations Centre engineers

Each one of our networks is supported by pro-active 24/7 management, even in the case of links isolated from the rest of the network. From our dedicated Network Operations Centre, our engineers detect 90% of faults before they are reported by the customer. We don't employ call-centre staff. Instead, our customers will always get straight through to one of our expert engineers who is guaranteed to understand their problem. Our NOC engineers make sure that the installation and maintenance of your network matches its design, and should any questions arise they have direct contact with our field force of engineers as well as our technical lab - thus ensuring the swift resolution of any technical challenges. MLL Telecom's field engineers cover 100% of the UK mainland.

All of our services are supported by SLAs as well as regular performance reports and monitoring. To improve service levels, we'll make recommendations (based on our monitoring and reporting activity) about best-practice preventative action.