24/7 Support for your network

MLL Telecom offers a fully-managed service to our customers. They need to be sure that we can deliver the quality of service they'd expect from their own team.

We promise proactive management

A managed service is only as good as the support offered by the provider. 90% of the time, we detect faults on the network before our customers do. We think that's a sure sign of proactive management.

We realise that, if a customer's fault is being dealt with in-house, they'd expect to be kept fully in the loop. So we work hard to keep our customers informed of progress at every step of the way, so they won't have to chase us.

This high level of service extends to ongoing management. We highlight potential network issues to our customers in advance and work with them to prevent them from occurring.

There for customers around the clock

When our customers need us, they need us. That's why we've got a dedicated Network Operations Centre, staffed by engineers who keep an eye on our networks 24/7. Our customers may have locations which are only accessible during working hours or they may prefer us to work at weekends. That's okay, we'll will fit in with their schedules. We understand that networks don't operate on a 9-5 basis.

Intelligence is more than just data

It won't come as a surprise to learn that we supply customers with comprehensive reports about their network. But this information doesn't mean much if it's not delivered in a wider context. We won't just provide data: we'll interpret the information, before making short and long-term recommendations which will help customers get the most out of their network.

A helpdesk, not a call-centre

When a customer's operations department get in touch to resolve an issue or find the answer to a query, they'll talk directly to one of our highly-skilled network engineers. We don't have call-centre staff. We know that customers want to get straight through to the people who will be fixing their problem.

NOC hotline: 0870 241 7319
NB this number is for service and support, for all other general enquires please call 0870 241 7315.