24/7 Support for your network

MLL Telecom offers a fully-managed service to our customers. They need to be sure that we can deliver the quality of service they'd expect from their own team.

NOC hotline: 0870 241 7319

NB this number is for service and support, for all other general enquires please call 0870 241 7315.

We promise proactive management

A managed service is only as good as the support offered by the provider. 90% of the time, we detect faults on the network before our customers do.

We realise that if a customer's fault is being dealt with in-house, they'd expect to be kept fully in the loop. So we work hard to keep our customers informed of progress at every step of the way, so they won't have to chase us.

This high level of service extends to ongoing management. We highlight potential network issues to our customers in advance and work with them to prevent them from occurring.

There for customers around the clock

Our NOC is operated 24×7 by skilled technical engineers, rather than call centre staff. We proactively detect more than 90% of faults before they have been noticed by our customers, and more than 55% of the time these are fixed within the hour. If you do need to call the NOC you will get straight through to experienced engineers who can understand and solve your problem.

MLL Telecom has engineers covering 100% of mainland UK who have been maintaining our customers' networks for up to 10 years. Each engineer is experienced in installation and maintenance - they are qualified to work at height, as well as at ground level, and have a range of specialist qualifications (e.g. Spainhoist Rope Descent, Rigging, etc. By offering our customers this in-house expertise MLL Telecom is able to fix network faults within hours. On average it takes our engineers less than 3 1/2 hours to fix a fault (whilst on site and including travel time).

Intelligence is more than just data

It won't come as a surprise to learn that we supply customers with comprehensive reports about their network. But this information doesn't mean much if it's not delivered in a wider context. We won't just provide data: we'll interpret the information, before making short and long-term recommendations which will help customers get the most out of their network.

A helpdesk, not a call-centre

When a customer's operations department get in touch to resolve an issue or find the answer to a query, they'll talk directly to one of our highly-skilled network engineers. We don't have call-centre staff. We know that customers want to get straight through to the people who will be fixing their problem.