MLL Telecom launches TrueView network management tool

29 September 2008

TrueView gives MLL's customers the ability to interact with network incidents via The Web, in real-time. In turn, this means that MLL's customers pass on the advantages of speed, accuracy and efficiency of dealing with network issues to their own end users.

MLL Telecom Limited, which specialises in building and operating high capacity wireless networks, today announced the release of its innovative and unrivalled wireless network management tool, TrueView.

Kenny Kamal, Chief Technology Officer of MLL Telecom, said: "Just as we were the first people to deliver an SLA enforced availability on our wireless services, MLL is the first company of its kind in the UK to offer this type of customer management facility."

TrueView takes it place alongside other specialised tools in MLL's Customer Management Centre, itself distinctive in this market, and is now a fundamental part of MLL Telecom's 24×7 fully managed service, which offers link availabilities up to 99.999%.

"This capability has been driven by our customers," commented Chris Janes, Service Assurance Director for MLL Telecom. Chris continued: "They wanted the ability to have a dynamic view of all open incidents, online, displayed in their own help-desk environments, so that they could correlate end-user difficulties with their live network issues."

MLL Telecom's customers have played a vital part in the success of TrueView, via contribution to the original concept through product development and field testing. The customers helped to shape the product and are now able to reap the service benefits that their involvement will bring.

About MLL Telecom

MLL Telecom specialises in providing fully managed networks to service providers, systems integrators and the public sector using the optimum combination of fixed and wireless technologies. MLL Telecom is a licensed UK operator. The company delivers fully managed 24×7 network services and currently manages more than 5000 links nationwide. Customers and channel partners include: Vodafone, O2, Cable&Wireless Worldwide, Virgin Media Business, Azzurri, Argus Media, East Sussex County Council, Nottinghamshire Police, North Dorset District Council and Suffolk County Council.

For more information contact:

Amanda Purrington
MLL Telecom

0870 2417315

Ginny Follen
MLL Telecom

0870 2417315