PaaS (Pizza-as-a-Service)

MLL Telecom - 3 August 2011

I realised how far the proliferation of apps had come when recently sitting in a pizza chain with the family and watched a guy on the next table tapping away on his iPhone. What was he doing - catching up on some emails, poking a few people on Facebook? No, as it turned out he was paying for his bill using an app that had already let him find and book a table, review the menu and download any special offers. Now he was in the progress of checking his bill, deciding if he wanted to add a tip, redeeming any offer codes and authorising payment which is then communicated directly to the till in restaurant.

As technology evolves it appears we are in danger of interacting less and less directly with human beings. If we follow the belief that as much as 90% or more of communication is non-verbal (i.e in the tone of voice and body language) then it should help us to decide on which areas this self-serve approach is best used and best avoided. From a MLL Project Delivery perspective, we are increasingly focusing on the relationships we develop with our Customers and Partners, no plans for an app to replace our Project Managers for the forseeable future!

Blogger: Graham Keeble - Head of Project Delivery

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